Tripp Lite

Contact Us

Post-Sale Technical Support

Site Map
Model Number Search
Tripp Lite
World Headquarters

1111 W. 35th Street
Chicago, IL 60609 USA
P: (773) 869-1111

Worldwide Contacts

Self-Help Links
Contact a Tripp Lite Support Specialist today for product support, installation assistance and more. If you have a general power protection inquiry, try our Frequently Asked Questions (FAQs) web section.
phone/fax your SUPPORT request
Phone: (773) 869-1234
Fax: (773) 869-1177
 
 
Call Center Business Hours (Central Standard Time)
 
8:00 a.m. – 6:00 p.m. (Monday – Thursday)
8:00 a.m. – 5:30 p.m. (Friday)
BEFORE SUBMITTING YOUR SUPPORT REQUEST

Determine if Your Unit is Overloaded

  • Look for the number of watts or amps on every piece of equipment plugged into your unit—amps will have an A next to the number (example: 1.5A); watts will have a W next to the number (example: 600W)
  • Multiply amps by voltage (120V or 220V) to convert to watts
  • Add up the total wattage for everything plugged into the UPS
  • Check the back of your Tripp Lite unit for the maximum number of watts allowed

If the total wattage exceeds the maximum wattage for the unit, the unit is overloaded. Unplug some of your equipment and see if the problem is corrected. If the unit now functions normally, you cannot return to your original setup. You must reduce your load for proper functioning and to maintain your warranty status.

Reset the Unit

  • Unplug everything plugged into the UPS
  • Turn OFF the UPS.
  • Unplug the UPS from the wall outlet
  • Wait one minute
  • Plug the unit back into the wall outlet

The unit will beep a few times and will run a self-test. After the self-test, the unit will beep a few more times and will go straight into line mode with only the "AC present" LED illuminating green. Now the unit has been reset.

If these techniques do not solve your problem, please fill out the form below or contact us direct at (773) 869-1234 for further assistance.

SUBMIT Your support request ONLINE
 
Please complete and submit this form to receive assistance. A Tripp Lite Support Specialist will respond to your online request within one business day. Since we value your privacy, your name and information will never be rented or sold. The information you provide is for Tripp Lite's internal use only.
* = Required to Process Request.
 
 
Contact Information:
Email Address *
Company Name:
First Name *
Telephone Number *
Last Name *
Extension  
   
 
Shipping Information:
Address 1 *

City *
State *
Zip *
   
 
Product Information :
To help us better respond to your support request, we'd like some more information about the Tripp Lite product you need assistance with.
   
Country Where Product Is Used *
Product Type *
Need help locating product name/model, serial number, stock number or date code? Click here.
Product Name/Model *
Serial Number *
Stock Number *
Date Code * 
   

If you are using Tripp Lite Software, please provide the following information.

   
Tripp Lite Software
Operating System
Version
 
   
 
Cause of Failure:
 
Inquiries / Comments:
Please complete the following questions (all may not apply) so we can more quickly resolve the problem with your Tripp Lite product.
 
Exactly how is your product malfunctioning?
 
What type of equipment is connected to your product?
 
What is the total load draw (each device should have a rating plate located on the rear showing amps or watts) of connected equipment?
 
What LEDs are lit?
 
Where is the unit located? (rack, closet, desktop, floor, etc.)?
 
Are you running PowerAlert Software? If so, which version?
 
Comments:
Please provide a detailed description of your inquiry, including what equipment you plan on plugging into your Tripp Lite product.
 
© 2009 Tripp Lite. All Rights Reserved.